At Horse Saddle Market, we want you to shop with confidence. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may return items if:

• The request is made within 30 days of delivery
• The item is unused, in original condition, and with all tags attached
• The product is returned in its original packaging

2. Non-Returnable Items

We do not accept returns for:

• Used saddles or equipment
• Items with visible wear, scratches, or damage caused after delivery
• Custom-made or personalized saddles
• Clearance or final sale items

3. Saddle Fit & Trial Policy

We understand saddle fit is critical:

• Saddles may be placed on a horse for fit testing only
• They must not show signs of riding use (no scuffs, dirt, or wear)
• Returns will be rejected if the saddle shows evidence of use beyond trial fitting

4. Damaged or Incorrect Orders

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide your order number and photos

We will offer:

• A replacement, or
• A full refund

5. Return Process

To initiate a return:

1. Email us at info@horsesaddlemarket.com
2. Receive return authorization
3. Ship the item using a trackable service

Note: Unauthorized returns may not be accepted.

6. Refunds

Once your return is received and inspected:

• Refunds are issued to the original payment method
• Processing time: 5–10 business days
• Original shipping fees are non-refundable

7. Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect
• We recommend insured shipping for high-value saddles

8. Exchanges

We offer exchanges for:

• Size or fit issues
• Product defects

9. Contact Us

Email: info@horsesaddlemarket.com
Website: horsesaddlemarket.com